This ITIL® Foundation course outlines the ITIL best-practice framework and prepares participants for the ITIL Foundation certification exam. The three-day course provides attendees with an understanding of the service lifecycle and processes, as well as the best and common practices for IT Service Management.

Whether adopting ITIL or embarking on continuous service improvement, course participants will gain a fundamental understanding of how IT service, support, and delivery can be best organised to align IT with business needs, improve service quality and reduce long-term costs.

Date: 12 - 14 December 2012
Location: 99 On York, 99 York Street, Sydney

For more information visit: http://www.powercloud.com.au/ITIL/